Job Listing Information
- 23-Jan-2023 to 06-Feb-2023 (UTC)
- Fredericksburg, VA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Complete Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in the use of Gmail.
- Skill in troubleshooting tools and managing and administering desktops and wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Position is responsible for agency-specific end user support throughout the state of Virginia.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Fill the skill matrix below:
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. |
Required |
5 |
|
Skill in troubleshooting tools and managing and administering desktops and wireless devices |
Required |
5 |
|
Ability to communicate effectively verbally and in writing with individuals and groups. |
Required |
5 |
|
Strong Customer Service skills that include a “customer first” attitude. |
Required |
5 |
|
Position is responsible for agency-specific end user support throughout the state of Virginia. |
Required |
5 |
|
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. |
Required |
5 |
|
Troubleshoot hardware and software issues. |
Required |
5 |
|
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. |
Highly desired |
5 |