Job Listing Information

Technical Support
  • 23-Jan-2023 to 06-Feb-2023 (UTC)
  • Fredericksburg, VA, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Complete Description:

- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. 

- Skill in the use of Gmail. 

- Skill in troubleshooting tools and managing and administering desktops and wireless devices. 

- Ability to communicate effectively verbally and in writing with individuals and groups. 

- Experience working with help request tracking and reporting tools. 

- Strong Customer Service skills that include a “customer first” attitude. 

- Position is responsible for agency-specific end user support throughout the state of Virginia. 

- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. 

- Troubleshoot hardware and software issues.

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.

Required

5

Skill in troubleshooting tools and managing and administering desktops and wireless devices

Required

5

Ability to communicate effectively verbally and in writing with individuals and groups.

Required

5

Strong Customer Service skills that include a “customer first” attitude.

Required

5

Position is responsible for agency-specific end user support throughout the state of Virginia.

Required

5

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Required

5

Troubleshoot hardware and software issues.

Required

5

Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.

Highly desired

5