Job Listing Information

Help Desk Coordinator
  • 26-Jan-2023 to 09-Feb-2023 (UTC)
  • Hammonton , NJ, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Complete Description:

- This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.

- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.  

- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.

- This position is not purely phone support and will be 100% on site at the address listed.

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support

Required

4

Professional work experience supporting and trouble shooting PC's running Windows 10

Required

4

Professional work experience troubleshooting Dell pc hardware issues.

Required

4

Professional work experience supporting trouble shooting PC peripheral devices

Required

4

Professional work experience with the most recent version of the Microsoft Office Suite

Required

4

Professional work experience imaging computers and physically setting up computers/monitors such as SCCM

Required

4

Professional work experience using remote assistance tools such as Quick Assist or GoToAssit

Required

4

Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)

Required

4

Possesses user friendly customer service skills

Required

4

Experience with Absolute Computrace

Nice to have

  

Experience with hard drive encryption tools such as Bitlocker

Highly desired