Job Listing Information

Desktop Support
  • 30-Jan-2023 to 13-Feb-2023 (UTC)
  • Hamilton, NJ, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Please note - this is a 100% onsite position.  While the interview can be webcam, an in person interview is preferred.

If the candidate resides more than 45 minutes from the client site. Will he/she be relocating? If relocating why would they want to live here?

Is the candidate comfortable traveling to various client sites within a 5 mile radius using his/her own vehicle at no cost to CAI or the State of NJ? (this is infrequent)

 

Complete Description:

- This role will be focused on support of desktop systems for configuration, deployment and support. 

- Senior networking/LAN admins will be considered to be too senior for the role and should not be considered.

- This position will include 90% hands on support work with Windows Desktop Systems. 

- There will be some Windows Server and Active Directory support and troubleshooting, but it is primarily as desktop role. 

 

- Duties include providing technical end-user and desktop support within local area network environment. 

- Activities include diagnosing problems related to PC hardware, software, multi-function devices, and all related local area network systems. 

- Provide support to networking team in maintaining the availability of centralized, decentralized, and remote network services including but not limited to file service, local and remote printing,

local electronic mail, Internet electronic mail, Microsoft Office desktop applications, remote access, and Internet/Intranet web connectivity. 

- Intermediate working knowledge of Microsoft Active Directory service.  Support end-users access to network resources and adds/modifies/ deletes user accounts for file/print and remote services.

- Install software updates and patches to desktop operating systems, server-based applications, and centralized services. 

- Create and maintain up-to-date IT assets inventory reports. 

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Prior experience supporting windows application and systems in a desktop environment

Required

4

 

Prior professional experience supporting and troubleshooting full suite of Microsoft Office products.

Required

4

 

Prior professional experience supporting and troubleshooting Windows 10

Required

4

 

Prior experience with AD groups nesting and NTFS permissions management

Required

4

 

Support of enterprise wide printers and MFD

Required

4

 

Prior experience working with an employer/customer that required adherence to patch management best practices

Required

4

 

Prior experience with Microsoft patch management, (SCCM)

Required

4

 

Prior hands on experience configuring and troubleshooting LAN switches

Required

4

 

Prior professional experience troubleshooting Windows Server 2012 and above

Highly desired

2

 

Prior experience working with networking systems

Desired

2