Job Listing Information
- 30-Jan-2023 to 13-Feb-2023 (UTC)
- Richmond, VA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
**This position is 100% onsite with some travel statewide to different DOC facilities when needed. If there is travel involved, candidate will be reimbursed.**
- Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
- Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to embrace desired change.
- Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
- Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.
- Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.
- Support and collaborate with team members and other technical staff to resolve IT requests.
- Prepare the facilitation of video conferencing for users.
- Schedule shipping of equipment to facility locations.
- Receive and document inbound equipment.
- Perform equipment surplus.
- Maintain real-time hardware, software, and phone peripherals electronic inventory system.
- Replenish equipment inventory as needed not to impede operation of ITU or the agency.
- Provide technical and application training to interns.
- Complete other duties, tasks or projects as assigned.
- Provides field coordination and planning for the effective use of management information systems.
Skill Matrix:
|
Skill |
Required / Desired |
Amount |
of Experience |
Candidates response with years of exp |
|
Experience with IT asset inventory. |
Required |
5 |
Years |
|
|
Experience with installs, troubleshoots, upgrades, integrates, and system maintenance for software, workstations, printers and wireless devices. |
Required |
5 |
Years |
|
|
Experience maintaining hardware, software, and phone peripherals in an electronic inventory system. |
Required |
5 |
Years |
|
|
Experience assisting users via telephone, e-mail and in-person to effectively resolve IT requests. |
Required |
5 |
Years |
|
|
Experience planning and implementing security processes. |
Required |
5 |
Years |
|
|
Experience preparing the facilitation of video conferencing for users. |
Required |
5 |
Years |
|
|
Experience working in a team environment where collaboration was frequent. |
Required |
5 |
Years |