Job Listing Information

Support Specialist
  • 25-Oct-2022 to Until Filled (UTC)
  • Harrisburg, PA, US
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours


Complete Description:
- This position is responsible for providing high level desktop and end user support for the Department of Labor & Industry building in Harrisburg which consists of approximately 1,500 users. 
- This position supports the Daily operation of several bureaus within the L&I building to include application from each of the following Deputates – Administration, Unemployment Compensations, Compensation and Insurance, Workforce Development, Office of Vocational Rehabilitation, and Safety and Labor Management. 
- In addition to critical delivery center desktop support for L&I operations we also support the Dept of State primary and general election desktop support, petition filing setup and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.

Skills: 
- The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. 
- This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.  
- In addition to all the laptop and printer deployments, the technician in this position has resolved 70-80% of Change Request tickets assigned to the L&I location which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.

Skill
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software 
Knowledge of imaging workstations using MDT and/or SCCM
Excellent troubleshooting and problem-solving skills
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory use and privileges
Knowledge of wireless workstation setup and support
Ability to think and act under pressure 
Good organizational skills
Excellent etiquette and professionalism