Job Listing Information
- 01-Feb-2023 to 15-Feb-2023 (UTC)
- Trenton, NJ, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Note: This requirement is a 35 hr work week
Candidate should be comfortable working in the DCA office part of the week. The manager states this is a socially distanced safe environment.
Full-time professional work experience in a service desk / help desk environment.
RELEVANT WORK EXPERIENCE: 2 or more years.
Provide tier 1 technical support. Duties include:
- Respond to incidents and requests that come into the help desk via phone and email
- Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff
- Close tickets with appropriate notes and resolutions in a timely manner
- Subject areas include
- Active Directory and Office 365 accounts
- Desktops, laptops, tablets, smartphones
- Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)
- Custom department and division applications
- Basic network connectivity troubleshooting
Fill the skill matrix below:
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
Ability to triage incoming Help Desk hardware and software tickets (phone and email). |
Required |
2 |
|
Ability to provide first level technical support to all users of DCA IT systems (hardware and software). Assign tickets to other groups. |
Required |
2 |
|
Perform in-place upgrades of PCs and laptops and install software as needed. |
Required |
2 |
|
Document all work completed and update Help Desk inventory, solutions DB, etc. |
Required |
2 |
|
Ability to image computers, preparing newer computers for deployment. |
Required |
2 |
|