Job Listing Information
- 19-Sep-2023 to 03-Oct-2023 (UTC)
- Trenton, NJ, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Complete Description:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Keeps accurate records of calls and resolutions using a Helpdesk ticketing system.
- Updates inventory and installs and moves desktop equipment as needed.
- Oversees timely delivery of quality technical support to internal and external customers.
- Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
- May assess new products or services and suggest enhancements to senior management.
- Relies on extensive knowledge and professional discretion to achieve goals. Manages others.
- Usually reports to a department head.
- Significant ingenuity and flexibility is expected. Requires a bachelor’s degree.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Proficient in Microsoft Office365 products. |
Required |
3 |
|
|
Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems. |
Required |
3 |
|
|
Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment. |
Required |
3 |
|
|
Ability to diagnosis and correct wireless network issues. |
Required |
3 |
|
|
Ability to assist users with audio visual equipment, Zoom and Team issues. |
Required |
3 |
|
|
Ability to diagnosis and correct smartphone phone problems. |
Required |
3 |
|
|
Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor. |
Required |
3 |
|
|
Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems. |
Required |
1 |
|
|
Ability to physically setup and move computer and peripheral equipment. |
Required |
1 |
|