Job Listing Information
- 20-Sep-2023 to 04-Oct-2023 (UTC)
- Richmond, VA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Complete Description:
- Provide technical assistance to computer system users on a variety of issues.
- The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems.
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment.
- Maintains the necessary security controls over software.
- Makes presentations and briefings for training sessions.
- Prepares briefings, reports, and evaluations on system efficiency and utilization.
- Member of a 2 person team that supports multiple locations.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Able to work successfully with limited guidance. |
Required |
2 |
|
|
Able to manage medium complexity work efforts. |
Required |
2 |
|
|
Has industry experience. |
Required |
2 |
|
|
Work independent with little or no supervision |
Required |
|