Job Listing Information
- 18-Apr-2024 to 02-May-2024 (UTC)
- Dover, DE, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Position Description
- We are seeking an experienced Senior Project Management Specialist 2 to lead the migration of our enterprise voice system from an on-premise Cisco Unified Communications Manager platform to a Cisco Webex Cloud calling platform.
- The successful candidate will oversee the migration of approximately 15,000 enterprise voice users across various agencies in the State of Delaware.
- The project will be broken down by agency and a phase approach to ensure a smooth and efficient transition.
- Customers will be migrated in a phased approach dedicated instance (DI) and then eventually to a full tenant utilizing Webex soft phones.
Responsibilities:
- Develop and maintain a comprehensive project plan, including timelines, milestones, and resource allocation.
- Coordinate with various stakeholders, including internal teams, vendors, and agency representatives, to ensure project objectives are met.
- Identify and mitigate project risks and issues, and develop contingency plans as needed.
- Oversee the migration process, including user training, testing, and cutover activities.
- Provide regular project status updates to senior management and stakeholders.
- Ensure the project adheres to industry best practices and complies with relevant regulations and standards.
- Continuously evaluate and optimize project processes to improve efficiency and effectiveness.
Required Skills and Qualifications:
- Minimum of 8 years of project management experience, with at least 5 years in managing large-scale enterprise voice or unified communications projects.
- Strong understanding of Cisco Unified Communications Manager and Cisco Webex Cloud calling platforms.
- Proven experience in leading successful migrations from on-premise to cloud-based systems.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proficient in project management tools such as Microsoft Project, Jira, Planview, or similar.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Preferred Skills and Qualifications:
- Knowledge of ITIL (Information Technology Infrastructure Library) practices is a plus.
- PMP (Project Management Professional) certification or equivalent.
- Basic understanding of Cisco Contact Center Express (UCCX), Cisco Unity Voicemail and Network/TCP-IP communications for enterprise Voice
- General knowledge of Webex software based "Soft Phones”
- General knowledge/familiarity of Ray Baum's Act e911 and provisioning and ties to Cisco Emergency Responder(CER) with Redsky E911 application for E911 tracking purposes
- Cisco CCNA or CCNP certification a plus
- Experience working within Service Now ticketing system a plus