Job Listing Information
- 18-Dec-2024 to 01-Jan-2025 (UTC)
- Harrisburg, PA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Position Description:
- This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users.
- This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.
Skills:
- The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
- This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
- In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.
List of Skills:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Excellent troubleshooting and problem-solving skills
- Knowledge of hardware desktop, printer, scanner, video
- Knowledge of software installation, patching and troubleshooting
- Knowledge of imaging workstations using MDT and/or SCCM
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory users and privileges
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
- Excellent professionalism
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Thorough knowledge and use of ServiceNow or understanding of asset management system |
Required |
2 |
|
|
Expert knowledge and use of Windows OS and O365 Office products |
Required |
2 |
|
|
Excellent customer service awareness and communication skills |
Required |
2 |
|
|
Knowledge of hardware desktop, printer, scanner, video |
Required |
2 |
|
|
Knowledge of software |
Required |
2 |
|
|
Knowledge of imaging workstations using MDT and/or SCCM |
Required |
2 |
|
|
Excellent troubleshooting and problem-solving skills |
Required |
2 |
|
|
Ability to transport/lift boxes/equipment |
Required |
2 |
|
|
Ability to work independently and as a member of a team |
Required |
2 |
|
|
Knowledge of VPN setup, support and install |
Required |
2 |
|
|
Able to resolve technical issues with users over the phone |
Required |
2 |
|
|
Knowledge of active directory use and privileges |
Required |
2 |
|
|
Knowledge of wireless workstation setup and support |
Required |
2 |
|
|
Ability to think and act under pressure |
Required |
2 |
|
|
Good organizational skills |
Required |
2 |
|
|
Excellent etiquette and professionalism |
Required |
2 |
|