Job Listing Information

Help Desk Analyst 4
  • 04-Feb-2026 to 18-Feb-2026 (UTC)
  • Chesterfield, VA, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Complete Description:

- The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.

- The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.

- This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

- The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

- Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description.

- Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Advanced computer skills are required that aligns with the Job Description

Required

8

 

Ability to multitask and to determine root cause of problems and implement solutions,

Required

8

 

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions

Required

8

 

customer relations skills

Required

8

 

good verbal and written communication skills

Required

8

 

proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

Required

8