Job Listing Information
- 10-Feb-2026 to 24-Feb-2026 (UTC)
- Harrisburg, PA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Complete Description:
- The Conservation and Environment Delivery center is seeking the talent of someone with strong administrative skills to help manage the business requirements for the Commonwealth’s software procurement approval process.
- This position will focus on facilitating and processing agency requests received by the Delivery Center from supported agencies, ensuring clear, consistent communication with customers throughout the process.
- In addition, this role is responsible for maintaining and overseeing the Delivery Center’s tracking of over 100 active software renewals, ensuring accurate status reporting, timely coordination, and proactive follow-up to support successful renewals.
- The software approval process is long and complex, in addition to the software renewals there is currently a backlog of approval requests.
- To succeed in this position, candidates must be self-starters who are highly organized and detail-oriented, with strong customer service and communication skills.
- This is a hybrid position where the selected candidate will be required to work two days a week in office.
Primary Responsibilities Include:
- Working directly with customers in our agencies to gather and document business requirements needed to comply with established policies and procedures within the organization.
- Gathering, preparing, and submitting information and documentation to the various security, legal, and administrative approvers required in the process.
- Meeting with a diverse group of stakeholders, including legal, business, and security teams, to help ensure timely processing and approval of business requests.
- Collaborating with vendors to ensure clear communication of Commonwealth requirements and required cloud use documentation.
- Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
- Researching whether there is an existing solution in use within the Commonwealth that meets documented business needs.
- general guidance to customers on the business approval process and its underlying policies and procedures.
- Maintaining and managing the Delivery Center’s centralized tracking of more than 100 software renewals, including monitoring timelines, coordinating renewal activities, and ensuring accurate status updates.
- Maintaining and updating enterprise software catalog specific to vendor product offerings and agreement requirements ensuring most recent updates are available and presented.
- Overall tracking and management of the backlog of requests.
- Facilitating requests for additional information that may arise during the approval process.
- Serving as a primary point of contact and subject matter expert for both agency and Delivery Center staff.
Required Experience:
- 2+ years of full-time experience procurement, program management, or process administration (does not need to be in an official project/program manager role).
- 3+ years of full-time experience working directly with customers.
- 1+ year of experience in vendor management.
- Strong leadership, organizational, and coordination skills.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Experience managing projects, program management, or process administration |
Required |
2 |
|
|
Full-time experience in a customer-facing role |
Required |
3 |
|
|
Experience in vendor management |
Required |
1 |
|