Job Listing Information
- 12-Feb-2026 to 26-Feb-2026 (UTC)
- Trenton, NJ, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
SUMMARY:
- The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
- The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
- They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
- The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Experience with customer service |
Required |
2 |
|
|
Experience working in a position requiring calm demeanor when dealing with upset users |
Required |
2 |
|
|
Data entry |
Required |
3 |
|
|
Experience using email (Outlook) |
Required |
2 |
|
|
Experience with MS Excel |
Highly desired |
1 |
|
|
Experience with MS Word |
Highly desired |
1 |
|
|
Experience with MS Visio |
Highly desired |
1 |
|