Job Listing Information

Help Desk Analyst
  • 12-Feb-2026 to 26-Feb-2026 (UTC)
  • Trenton, NJ, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

SUMMARY:

- Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

- The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.

- The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.

- They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.

- The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

 

Qualifications and Skills Desired:

- Microsoft Windows 10

- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.

- Experience using Microsoft Excel, Word and Visio

- Must have good clear communication skills

 

Responsibilities:

- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

- Maintain a working knowledge of Help Desk and IT Operations procedures.

- Log all incoming problems and requests and actions taken to resolve them.

- Provide first response help desk support to all customers and users.

- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

- Provide support for AOC business applications.

- Provide follow-up status to end-users in accordance with specified support policies and procedures.

- Ensure closed problems are adequately documented.

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Data entry

Required

3

 

Experience using email (Outlook)

Required

2

 

Experience working in a position requiring calm demeanor when dealing with upset users

Required

2

 

Experience with MS Excel

Highly desired

1

 

Experience with MS Word

Highly desired

1

 

Experience with MS Visio

Highly desired

1