Job Listing Information
- 12-Feb-2026 to 26-Feb-2026 (UTC)
- Trenton, NJ, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
- They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
- The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
- Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
- The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word.
- This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
Qualifications and Skills Desired:
- Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
- Assist with other tasks as assigned by management.
- Notify management of all major incidents, problems immediately and with confidentiality.
- Conduct quantitative and qualitative research related to processes, programs and projects.
- Update Solutions Knowledgebase and Documentation
- Work with management on new projects, as assigned.
- Provide support to other units and/or divisions when called upon.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Professional Experience working in IT Tech |
Required |
3 |
|
|
Experience working at a call center creating and troubleshooting tickets |
Required |
2 |
|
|
Experience developing technical documentation for customers |
Required |
1 |
|
|
Experience with Level 2 technical SW support |
Required |
2 |
|
|
Experience performing desktop application support either remote or in-person |
Required |
2 |
|
|
An Associate's Degree in any field from an accredited college or university |
Highly desired |
|
|
|
Experience with State Government |
Desired |
|