Job Listing Information

Configuration Manager
  • 16-Mar-2026 to 30-Mar-2026 (UTC)
  • Mechanicsville, VA, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Key Responsibilities

- Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

- Own and manage the CMDB, ensuring accuracy, completeness, and compliance.

- Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

- Define and enforce policies for configuration item (CI) identification, control, and reporting.

- Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.

- Monitor and audit configuration data to ensure quality and reliability.

- Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

- Provide leadership and guidance to IT teams on configuration management best practices.

- Support IT governance, risk, and compliance initiatives.

 

Qualifications

- ITIL Foundation certification (Intermediate or Expert level preferred).

- Proven experience in Configuration Management within an ITIL environment.

- Proven experience in Configuration Management within an Azure environment.

- Strong knowledge of Ivanti Neurons for ITSM

- Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.

- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.

- Excellent analytical, problem-solving, and documentation skills.

- Ability to work collaboratively across technical and business teams.

- Strong communication and stakeholder management skills.

 

Preferred Skills

- Experience with automation tools for configuration management.

- Familiarity with cloud environments (Azure, AWS, GCP).

- Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

- Familiarity with audit and compliance frameworks

- Knowledge of COV policies and standards.

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments.

Required

8

 

Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities.

Required

8

 

Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities

Required

2

 

ITIL Foundation Certification

Required

  

 

ITIL intermediate/expert level certification

Highly desired

  

 

Knowledge of COV policies and standards

Desired