Job Listing Information

Technical Support
  • 05-May-2026 to 19-May-2026 (UTC)
  • Salem, VA, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Complete Description:

- Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.

- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.

- Ability to communicate effectively verbally and in writing with individuals and groups.

- Experience working with help request tracking and reporting tools.

- Strong Customer Service skills that include a “customer first” attitude.

- Position is responsible for agency-specific end user support throughout Salem District VDOT.

- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

- Troubleshoot hardware and software issues.

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams

Required

5

 

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices

Required

5

 

Ability to communicate effectively verbally and in writing with individuals and groups

Required

5

 

Experience working with help desk request tracking and reporting tools

Required

5

 

Strong Customer Service skills that include a "customer first" attitude

Required

5

 

Provide computer training for field staff

Desired

  

 

Knowledge of computer/mobile device applications and how they operate in an enterprise environment.

Desired

  

 

Experience with creating training documentation.

Nice to have