Job Listing Information
- 15-Oct-2021 to 29-Oct-2021 (UTC)
- Bristol, VA, USA
- Full Time
- Long Term Contract Length
Complete Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in the use of Gmail.
- Skill in troubleshooting tools and managing and administering desktops and wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a “customer first” attitude.
- Position is responsible for agency-specific end user support throughout the state of Virginia.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Preferred:
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
- Experience with creating training documentation.
Required / Desired Skills
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams and Gmail - Required 5 Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices - Required 5 Years
Experience working with help request tracking and reporting tools - Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups - Required 5 Years
Strong customer service skills that include a "customer first" attitude - Required 5 Years