Job Listing Information

Technical Support
  • 15-Oct-2021 to 29-Oct-2021 (UTC)
  • Bristol, VA, USA
  • Full Time
  • Long Term Contract Length

Complete Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.  
- Skill in the use of Gmail.  
- Skill in troubleshooting tools and managing and administering desktops and wireless devices.  
- Ability to communicate effectively verbally and in writing with individuals and groups.  
- Experience working with help request tracking and reporting tools.  
- Strong Customer Service skills that include a “customer first” attitude.  
- Position is responsible for agency-specific end user support throughout the state of Virginia.  
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.  
- Troubleshoot hardware and software issues.

Preferred:  
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.  
- Experience with creating training documentation.  

Required / Desired Skills
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams and Gmail - Required 5 Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices - Required 5 Years
Experience working with help request tracking and reporting tools - Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups - Required 5 Years
Strong customer service skills that include a "customer first" attitude - Required 5 Years