Job Listing Information
- 16-Jun-2026 to 30-Jun-2026 (UTC)
- Dover, DE, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Position Summary
- The Delaware General Assembly is seeking a Product Specialist 3 to support a portfolio of legislative information systems that facilitate legislative operations, documentation, reporting, and public information services.
- The Product Specialist serves as a functional and technical resource for assigned applications, working closely with legislative staff, business stakeholders, developers, vendors, and technology partners to ensure systems effectively support legislative business processes.
- This position is responsible for system support, business analysis, testing, documentation, training, and continuous improvement initiatives.
Essential Functions
- Serve as the subject matter expert for assigned legislative applications and business processes.
- Collaborate with stakeholders to gather requirements, analyze business needs, and recommend system enhancements.
- Coordinate application testing, issue resolution, system upgrades, and production deployments.
- Develop and maintain system documentation, business process documentation, user guides, and training materials.
- Provide user support, training, and knowledge transfer for legislative systems.
- Monitor application performance and identify opportunities for process improvement and operational efficiencies.
- Coordinate with internal technology staff, vendors, and business partners to implement enhancements and resolve issues.
- Track and manage enhancement requests, defects, risks, and project activities.
- Participate in project planning, implementation, and modernization efforts related to legislative information systems.
- Mentor junior quality assurance members and collaborate with the larger quality assurance team across legislative applications.
Required Qualifications
- Five (5) or more years of experience supporting enterprise applications, software products, or information systems.
- Experience gathering and documenting business requirements.
- Experience with documenting user acceptance criteria and associated test suites/cases.
- Experience coordinating system testing and validating business requirements.
- Experience developing technical or user documentation and delivering user support or training.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting government, legislative, or public-sector business processes.
- Experience with document management, workflow, case management, or legislative information systems.
- Experience with SQL, reporting tools, data analysis, or application integrations.
- Familiarity with software development lifecycle methodologies and project management practices.