Job Listing Information
- 05-Aug-2026 to 19-Aug-2026 (UTC)
- Harrisburg, PA, USA
- Full Time
- Long Term Contract Length
- 37.5 Weekly Hours
Key Responsibilities:
- You will be a team member of the Technical Services Support Team.
- This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
- Create PowerShell scripts for reporting and automation.
- Microsoft Teams – video, meetings, collaboration support.
- Office 365 productivity application support.
- Troubleshoot desktop/laptop/mobile device issues – hardware and software.
- Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.
Qualifications/Requirements
- Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
- Expert Level - providing Microsoft Windows OS support in an enterprise environment.
- Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
- Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
- Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
- Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
- Highly Proficient - supporting mobile users, laptops/tablets/smart phones.
- Highly Proficient - troubleshooting web browser application issues.
- Proficient - scripting skills (VB Script, PowerShell).
Desired Characteristics
- Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
- Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
- Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management |
Required |
1 |
|
|
Client endpoint support for laptops, tablets, and mobile phones |
Required |
1 |
|
|
Creating PowerShell scripts for reporting and automation |
Required |
1 |
|
|
Microsoft Teams – video, meetings, collaboration support |
Required |
1 |
|
|
Office 365 productivity application support |
Required |
1 |
|
|
Troubleshooting desktop/laptop/mobile device issues – hardware and software |
Required |
1 |
|
|
Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices |
Required |
1 |
|
|
Composing clear well formatted technical documentation for end-users and technical support teams |
Required |
1 |
|
|
Providing Microsoft Windows OS support in an enterprise environment |
Required |
1 |
|
|
SCCM and MDM to manage Windows, iOS, and Android end user devices |
Required |
1 |
|
|
Active Directory, Groups/Users/Group Policy Management |
Highly desired |
1 |
|
|
Installing, configuring, supporting apps on mobile phones in an enterprise environment |
Highly desired |
1 |
|
|
Supporting Microsoft Teams issues, conference room setup and support |
Highly desired |
1 |
|
|
Supporting mobile users, laptops/tablets/smart phones |
Highly desired |
1 |
|
|
Troubleshooting web browser application issues |
Highly desired |
1 |
|
|
Scripting skills (VB Script, PowerShell) |
Nice to have |
1 |
|
|
Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways |
Desired |
1 |
|
|
Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support |
Desired |
1 |
|
|
(1 of 2) Strong analytical skills – strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions |
Desired |
1 |
|
|
(2 of 2) anticipates obstacles and develop plans to resolve them. |
Desired |
|
|
|
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources |
Desired |
1 |
|
|
Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities |
Desired |
1 |
|