Job Listing Information

2nd Shift - Desktop Consultant
  • 17-Aug-2026 to 31-Aug-2026 (UTC)
  • Newark, NJ, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Complete Description:

- This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

- Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

- Install hardware and software on workstations.

- Set up and maintain network and telecommunications systems.

- Troubleshoot LAN, server, wi-fi and connectivity issues.

- Utilize ticketing system, when necessary.

- Manage Windows Active Directory and Exchange.

- Re-image computers, perform data migrations and restorations.

- Work closely with other IT employees on system maintenance and configuration projects.

- Work closely with other SLA employees on interdepartmental projects.

- Maintain accurate asset management records.

- Work with vendors and manufacturers on repair and maintenance of IT equipment.

- College degree and/or 4-6 years' experience.

- Ability to help employees solve hardware and software problems.

- Experience with Windows Active Directory& Office 365.

- Experience troubleshooting network issues in large office setups.

- Experience supporting and troubleshooting printer systems.

- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

- Strong customer service and communication skills.

- Experience with a scripting language preferred.

- Must be able to work on Saturdays and certain Holidays.

- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

- MDM experience, specifically Airwatch, is a plus.

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

Install hardware and software on workstations.

Required

5

 

Set up and maintain network and telecommunications systems.

Required

5

 

Manage Windows Active Directory and Exchange.

Required

5