Job Listing Information
- 20-Aug-2026 to 03-Sep-2026 (UTC)
- Richmond, VA, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Responsibilities Include:
- Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
- Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
- Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
- Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
- Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
- Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
- Troubleshoot complex platform, integration, data, and performance issues
- Apply development standards, security controls, automated testing, code review, source control, and release-management practices
- Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
ServiceNow development and configuration |
Required |
4 |
|
|
JavaScript and ServiceNow client-side and server-side scripting |
Required |
3 |
|
|
API integration design, security, and troubleshooting |
Required |
2 |
|
|
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring |
Required |
2 |
|
|
ServiceNow ITSM processes and modules |
Required |
2 |
|
|
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing |
Required |
2 |
|
|
ServiceNow data models, tables, reference relationships, and CMDB |
Required |
2 |
|
|
User-centered solution design, accessibility, security, and maintainability |
Required |
2 |
|
|
Testing, code review, source control, and release-management practices |
Required |
2 |
|
|
Analytical, troubleshooting, documentation, and communication skills |
Required |
3 |
|
|
Collaboration with technical and non-technical stakeholders |
Required |
3 |
|
|
Employee Center, Service Portal, UI Builder, and configurable workspaces |
Required |
2 |
|
|
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search |
Required |
2 |
|
|
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification |
Required |
2 |
|
|
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine |
Desired |
2 |
|
|
Automated deployment pipelines, Agile delivery, and DevOps practices |
Desired |
2 |
|