Job Listing Information
- 24-Aug-2026 to 07-Sep-2026 (UTC)
- Trenton, NJ, USA
- Full Time
- Long Term Contract Length
- 40 Weekly Hours
Complete Description:
- The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
- As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
- This role will report through the Support Manager
Fill the skill matrix below:
|
Skill |
Required/Desired |
Amount |
Candidate's No. of years of experience |
|
Strong Microsoft productivity software skills |
Highly desired |
2 |
|
|
Experience performing user acceptance testing on web applications |
Highly desired |
2 |
|
|
Extensive experience with Windows operating systems |
Required |
2 |
|
|
Excellent analytical and logical skills |
Required |
2 |
|
|
Experience using knowledge base and ticketing systems |
Highly desired |
2 |
|
|
Experience providing end user system support |
Highly desired |
2 |
|
|
Experience providing tier 1 IT and application troubleshooting |
Highly desired |
2 |
|
|
Experience troubleshooting browser dependency issues |
Highly desired |
2 |
|
|
Experience with providing direct customer service |
Highly desired |
2 |
|
|
Experience with bug documentation and bug lifecycle |
Highly desired |
2 |
|
|
Experience with MAC OS |
Highly desired |
2 |
|
|
Experience with workstation troubleshooting |
Highly desired |
2 |
|
|
Experience with Android OS for mobile device |
Nice to have |
2 |
|
|
Working knowledge of application and desktop security concepts |
Highly desired |
2 |
|
|
Experience with remote desktop control tools |
Nice to have |
2 |
|
|
Experience writing SQL Queries |
Nice to have |
2 |
|