Job Listing Information

Technical Support Analyst 3/IT Hardware Asset Analyst
  • 23-Sep-2026 to 07-Oct-2026 (UTC)
  • Petersburg , VA, USA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

Purpose of Position

- Coordinate the transfer of IT assets between business units with 5 to 7 business days.

- Generate, distribute, & review weekly IT asset management reports.

- Complete ITSM tickets within 7 - 10 business days.

- Monitor the ITSM IT Asset Management queue on a daily basis.

- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

- Correctly Managing ITAM Queue

- Assist With Asset IMAC and PC Refresh process

- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

 

Fill the skill matrix below:

Skill

Required/Desired

Amount

Candidate's No. of years of experience

IT Asset Management

Required

2

 

Hardware Inventory Management

Required

2

 

ITSM/Ticketing System

Required

2

 

Microsoft Excel

Required

2

 

Asset Lifecycle Management

Required

2

 

Software License Management

Required

1

 

Inventory Auditing

Required

1

 

Must be able to lift, pull or push 50lbs as a regular part of the job duties.

Required

1