Job Listing Information
- 04-Jan-2022 to 18-Jan-2022 (UTC)
- Salem, VA, USA
- Full Time
- Long Term Contract Length
MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Complete Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required / Desired Skills
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, Surface Pros, SharePoint, MS Office Suite, MS Teams and G - Required
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices - Required
Ability to communicate effectively verbally and in writing with individuals and groups - Required
Experience working with help desk request tracking and reporting tools - Required
Strong Customer Service skills that include a "customer first" attitude - Required
Provide computer training for field staff - Required
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. - Desired
Experience with creating training documentation – Desired