Job Listing Information

Help Desk Analyst
  • 11-Jan-2022 to 25-Jan-2022 (UTC)
  • Richmond, VA
  • Full Time
  • Long Term Contract Length
  • 40 Weekly Hours

PLS NOTE: The role requires onsite Tues, Wed, Thurs.  We work remotely Monday and Friday. Work hours are generally 8-5 pm with an hour lunch break, but we do have some flexibility (if worked out with supervisor ahead of time). Parking IS available at this location for contractors! 
Dept of Accounts follows state guidelines on vaccinations:  If fully vaccinated  - no mask required, if NOT full vaccinated, then wearing a mask and following proper social distancing is required when on site.

- Serve as a member of the Cardinal Post Production Support (PPS) team, supporting Oracle’s PeopleSoft Financials and Human Capital Management applications for the Commonwealth of Virginia.  
- This role will be responsible for supporting the application from the Security and Help Desk perspectives.  
- Role will be required to take the lead on receiving help desk tickets, including basic troubleshooting, documenting issues for the PPS team, and helping end users with “how to” questions and system access (security roles) issues.  
- Role requires timely and accurate designation of help desk tickets to the appropriate functional queues, when delegation is required.  
- Responsibilities include significant interaction with the end user community, so excellent verbal and written communication skills are required.  
- Experience using PeopleSoft security is preferred, but not required. 
- Agency will make sure that training is provided when necessary.  
- Experience working on a help desk strongly preferred.  
- Experience using Key Stone Edge help desk ticketing system preferred, but not required, as project team will provided on the job training for this role.

Required / Desired Skills
Hands on recent Help Desk experience - Highly desired 2 Years
Strong verbal and written communication skills - Required 3 Years
Experience using Keystone Edge ticketing system (or similar) - Desired 1 Years
Experience using PeopleSoft security  - Nice to have 1 Years